AI-native helpdesk · Customer 360 · Connector-powered context

The Company Brain for customer operations.

Azutera unifies email, messengers, calls, orders, website activity and customer history into one sourced Customer 360 — so operators and AI answer with real context, not guesses.

Grand Café

Contact: Ivan Sidorov

⛁ ERP: GC-449B2B Partner

✓ Identity resolved across 4 systems

⛁ ERP Data

Order #114938Out for delivery

Premium Syrups 1L (×12), Espresso Blend (×5)
Est. arrival: Today, 09:30–12:00

⊕ Website Activity

Viewed Wholesale Premium Syrups catalog. Added 2 items to cart. 10m ago

! Open Tickets

T-882: Delivery Timing Inquiry

Waiting on operator

Unified Timeline☎ Calls✆ WhatsApp

☎

Inbound CallYesterday, 14:30Source: Call Analytics

AI Summary

Ivan called to check if order #114938 will arrive before 10:00 AM. Agent added a high-priority dispatch note.

✆

Ivan SidorovToday, 09:15Channel: WhatsApp

Hi! Is the delivery still coming today? We open at 10 and really need the syrups for the morning rush.

✦Grounded AI DraftFact: #114938 out for deliveryFact: needed before 10 AM

Hi Ivan, yes — your order #114938 is out for delivery. I can see from yesterday's call you need it before 10 AM; dispatch prioritised it and the driver should arrive shortly.

Reply via WhatsAppSend EmailInternal Note

Type your reply or use the AI draft…

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Built for high-volume customer operations · Multi-channel · ERP-connected · Audited AI

6+ channels

unified into one inbox

One card

every system, one Customer 360

100% sourced

every AI answer cites its data

Multi-tenant

isolated, audited, secure

From event to answer

The core loop of the Company Brain — from scattered signals to a served customer.

1. Capture every event

Email, Telegram, WhatsApp, MAX, live chat, web forms, calls, website and ERP updates in one stream.

2. Resolve identity

Match phones, emails, handles and external IDs to one unified customer profile, automatically.

3. Enrich context

Pull fresh orders, delivery status, CRM history, website views and call summaries via connectors.

4. Act with confidence

Operators and AI reply, route and create tasks on a grounded, fully-sourced 360 view. Nothing is guessed.

Everything your team needs in one place

One inbox for every channel

Operators work from one central queue instead of jumping between messengers, email and legacy systems.

Customer 360, built from real data

Identity, contacts, orders, tickets, calls and source cards in a single live view.

Connector-powered enrichment

CRM, ERP, OMS, logistics, website and helpdesks become directly usable customer context.

AI grounded in company memory

Drafts and actions are strictly based on verified customer history and tenant-specific rules.

Operator cockpit for high volume

Triage, assign, reply, create tasks and follow up without ever losing context. Built for speed.

Tenant-safe by design

Isolated workspaces, audit trails, clear data provenance and per-tenant secure configuration.

Connectors feed the Company Brain

Channels capture events. Your CRM, ERP, OMS, logistics and helpdesks provide the context. Everything is unified.

Communication Channels (Events)

MAX

Live Chat & Web Forms

Calls

→

Company Brain

→

Business Systems (Enrichment)

CRM

ERP / 1C

OMS

Logistics

Helpdesks

+ your systems

“

Before Azutera, answering one delivery question meant checking the chat, logging into the ERP, finding the tracking number and reviewing old call notes. Now the operator sees it all in one sourced card, instantly.

Complex B2B operations with ERP, calls and messengers

Built around your channels and systems.

Every company has different channels, ERP rules and customer-data logic. We map your existing workflows, then connect the systems that matter to your business.